Shipping and Returns

We want your order to arrive quickly, in perfect condition and exactly as you ordered it. This page explains how we dispatch and deliver, what to do if something goes wrong, and how returns work.

New Wave Peptides UK Shipping

Dispatch Times

Orders placed before [2pm], Monday to Friday, are normally dispatched the same working day. Orders placed after that time, at weekends or on bank holidays are dispatched on the next working day. You will receive an email confirmation once your order has been sent.

Delivery estimates are provided by the carrier and are not guaranteed, except where the service itself is guaranteed.

Tracking Your Order

Every order is sent with tracking. Your tracking number is included in your dispatch email, and you can follow your parcel on the carrier’s website.

Packaging

Orders are packed securely and discreetly in plain outer packaging, with vials protected against knocks during transit. Our peptides are supplied as freeze-dried powders, which are stable at room temperature for normal delivery times. Once your order arrives, move the vials into the storage conditions shown on each product page, usually a freezer at −20°C for long-term keeping.

Where We Deliver

We currently deliver to [UK mainland addresses / all UK addresses, including Northern Ireland, the Scottish Highlands and islands]. [We do not currently ship outside the UK.] Delivery to some remote areas may take an extra [1–2] working days.

Delays and Missing Parcels

If your parcel has not arrived within the estimated time, check your tracking first, then any safe place, neighbours or a carrier card. If it still cannot be found, contact us within [14] days of dispatch and we will raise a claim with the carrier. Once the carrier confirms the parcel is lost, we will send a replacement or a full refund.

Please check your delivery address carefully at checkout. If an order is returned to us because of an incorrect address, we can resend it once the delivery cost has been paid again.

Returns at New Wave Peptides

Damaged, Faulty or Incorrect Items

If an item arrives damaged, has a broken seal or is not what you ordered, contact us within [48 hours] of delivery with your order number and clear photos of the item and packaging. Please keep the item and packaging until the matter is settled. We will send a replacement or give you a full refund, including the original delivery cost. This does not affect your statutory rights under the Consumer Rights Act 2015.

Changing Your Mind

If you are buying as a consumer, you can cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. Because our products are sealed for safety and integrity, we can only accept change-of-mind returns when:

  • the item is unopened, with its seal and cap fully intact;
  • it has been stored as described on its product page;
  • it is returned in its original condition and packaging.

Items that have been opened, punctured or reconstituted cannot be returned for a change of mind, as their integrity can no longer be guaranteed. You are responsible for the cost of returning change-of-mind items, and we recommend a tracked service.

How to Return an Item

  1. Email [returns@newwavepeptideshop.co.uk] or use our contact page with your order number and the item you want to return.
  2. We will confirm whether the item can be returned and send you the return address.
  3. Pack the item securely and send it back within 14 days of telling us you want to cancel.
  4. Keep your proof of postage until your refund has been processed.

Refunds

Once we receive and inspect a returned item, we will refund you within 14 days to your original payment method. For change-of-mind returns, we refund the item price and the standard delivery cost of your original order, but not any extra cost of a faster delivery option. Your bank may take a few further days to show the refund.

Cancelling Before Dispatch

If you change your mind before your order has been dispatched, contact us as soon as possible. We will cancel it and refund you in full.

Orders We May Cancel

All our products are supplied strictly for laboratory and research use. We may cancel any order that suggests another use and refund it in full. Read more in our privacy policy.

Need Help With an Order?

Our team is happy to help with any delivery or returns question. Get in touch through our contact page or email [hello@newwavepeptideshop.co.uk], and include your order number so we can find it quickly. For general guidance on your rights when buying online, see Citizens Advice.

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